Bundles are for people aged 16 years and above. Bundles are non-transferable and non-refundable except for the right to cancel which is mentioned below. Bundles are for one person.
A week’s pass includes all online Pilates classes in that week from Monday to Thursday. A Pilates week starts on a Monday and finishes on a Thursday in the same week. There may not be classes on a Bank Holiday. Surprise Stretch classes are included at no extra charge, when they are available.
A 4 pass bundle lasts 6 weeks, from the date of the first day of the first week used. A 6 pass bundle lasts 9 weeks, from the date of the first day of the first week used. A 12 pass bundle lasts 18 weeks from the date of the first day of the week used.
If you have received a Week's Pass and want to cancel, please cancel by 9am on the Sunday before the Week's Pass starts on the Monday. For examaple, if your week's pass is starting from Monday 24 January, please make sure you cancel your week's pass before 9am on Sunday 23 January.
Right to Cancel
You can cancel within 14 days from payment of a Bundle. You will be provided with a full refund minus the cost of week passes taken. To cancel the bundle, please contact, by email, at [email protected], before the cancellation period of 14 days has expired.
Our classes are a safe place. Please do not record, photograph, or forward our classes and meeting links to anybody.
Refund if the teacher is ill or Zoom is nationally not operational?
If the teacher is ill and unable to take the class or there is a national issue with Zoom, you can apply for a refund for that class which would be refunded as an equal portion of the week's pass, (e.g. one sixth). There is no refund for; your broadband issues, Surprise Zoom classes.